Lost or Stolen Debit/ATM Cards
If you suspect that your Eagle Valley Bank Debit or ATM card has been lost or stolen, call us toll-free at 1-800-840-2144 during regular banking hours, Monday-Friday 8:30 a.m.-5:30 p.m. We will assist you with questions regarding your card. If necessary, we can also assist with replacing your Eagle Valley Bank Debit or ATM card.
**During banking hours, Monday-Friday 8:30 a.m. - 5:30 p.m., call 800-840-2144 to report a lost/stolen debit or ATM card**
**After banking hours, call 800-472-3272 to report a lost/stolen debit or ATM card **
Did you know that your Mastercard® Debit Card offers fraud monitoring?
If unusual activity is detected on your card you may receive a call from Eagle Valley Bank's Fraud Prevention Call Center.
- For verification, the Call Center will ask that you enter your 5 digit zip code;
- You will then be asked to verify that specific transactions were approved by you or someone authorized by you.
- If you are not available, the Call Center will provide a 6 digit personal message code and a request to contact the Call Center.
Further questions regarding fraud monitoring should be directed to Deposit Operations at 1-800-840-2144 during regular banking hours, Monday - Friday 8:30 a.m. - 5:30 p.m.