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Identity Theft and Fraud

Identity theft occurs when someone steals your confidential information (such as your Social Security number and bank or credit card numbers) and uses it to empty bank accounts, apply for credit, and run up bills – all in your name! It can happen to anyone - learn how thieves do it, steps you can take to reduce the risk and what Eagle Valley Bank does to protect you and your information.

How Thieves Steal Your Identity

Identity thieves can use many different tools to steal your personal and confidential information.

Email Fraud: A Growing Threat

Email fraud, also known as "phishing", occurs when criminals use fraudulent email and counterfeit websites to steal personal and confidential information. These messages often look legitimate and may alert the recipient that accounts have been blocked, suspended and/or closed. The email instructs the customer to click links to fake websites to validate personal information. Thieves then use this captured information to commit crimes under the victim's identity.

Remember, Eagle Valley Bank will never ask for your personal or confidential information via email. Eagle Valley Bank is committed to protecting the security and privacy of our customers' personal and account information. Please note that Eagle Valley Bank's systems have not been compromised in any way.

Here are some signs that an email might be fraudulent:

  • Sense of urgency: The message might state that your account will be blocked, suspended and/or closed if you do not provide your username, password, Social Security number, account number, PIN or other confidential information immediately.
  • Spelling and grammatical errors: Although the language may sound professional, there still might be several errors.
  • False links that look legitimate: The links might include part of the company's name or URL but actually lead to a fraudulent website.
  • Use of replicated corporate logos and/or websites.

If you have received a suspicious email, please forward it to internetsupport@eaglevalleybank.com

Protecting Yourself

Taking the time to ask questions and using basic measures to secure your personal information can save you hours of work trying to recover your stolen identity.

Basic Identity Theft Prevention

Here are a few basic things you can do to ensure your personal information is and remains secure:

  • Monitor your account activity online: Use our Online Banking with Bill Payment service to keep track of your transactions.
  • Do not respond to unsolicited emails: If you have received a request for your information that claims to be from Eagle Valley Bank, do not respond and contact us immediately at 1-800-840-2144 or forward the email to internetsupport@eaglevalleybank.com.
  • Review and verify your monthly statements.
  • Don't provide your confidential information: If you need to provide confidential information, be sure you've initiated the phone call or use a secure email service.
  • Shred all confidential paperwork: Before throwing away any statements, receipts, or old bank/credit cards or applications (including credit card pre-approvals), ensure they've been completely destroyed.
  • Don't carry your Social Security card, account numbers and/or PINs with you.
  • Request your credit reports: Periodically contact the three major credit bureaus (Equifax, Experian and Trans Union) to request a copy of your credit report.
  • Close any old or unused accounts: The more statements and account-related information you have, the more opportunity thieves have to steal your identity.

How Eagle Valley Bank Is Working to Protect You

Eagle Valley Bank is committed to protecting you from identity theft and fraud. We use advanced security technology to safeguard your personal information.

We will never ask you for your personal or confidential information via email. If you receive a suspicious email, phone call or letter, please do not respond and call us immediately at 1-800-840-2144. Note: When calling our offices or applying online, you may be asked to verify personal information so that we can complete your transaction.

Eagle Valley Bank Mastercard Debit Card

To protect your account, we monitor your ATM and debit card transactions for potentially fraudulent activity which may include a sudden change in locale (such as when a U.S.-issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.

If we suspect fraudulent ATM or debit card use, we'll be calling you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your card.

  • Our automated call will ask you to verify recent transaction activity on your card.
  • You'll be able to respond via your touchtone keypad.
  • You'll also be provided a toll-free number to call should you have additional questions.

Our goal, quite simply, is to minimize your exposure to risk and the impact of any fraud. To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address at all times.

In the meantime, please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions.

Reporting Email Fraud and Identity Theft

If you've been a victim of identity theft or email fraud you must take immediate actions to prevent further damage to your finances, credit and more.

Reporting Email Fraud

If you believe you may have received a "phishing" email claiming to be from Eagle Valley Bank, please forward it to internetsupport@eaglevalleybank.com.

If you are an Eagle Valley Bank customer and have provided your personal or confidential information in response to the email, please contact us immediately at 1-800-840-2144. If you are not an Eagle Valley Bank customer but have responded to the email, please contact your financial institution.

Remember, Eagle Valley Bank will NEVER ask for your personal or confidential information via email.

Reporting Identity Theft

If you think your identity may have been stolen, please contact the following immediately:

  1. Eagle Valley Bank: Call us toll-free at 1-800-840-2144 for assistance. We will be able to monitor your account(s) for fraudulent activity. If necessary, we can also assist you with replacing your Eagle Valley Bank cards (ATM/Check, Credit); placing stop payments on checks that may have been stolen and ensuring unauthorized accounts are closed.
  2. Credit Bureaus: Alert the fraud departments of each of the major credit bureaus. Request a copy of your credit report and ask that your credit file be marked with a "fraud alert." This "fraud alert" will raise the level of scrutiny lenders take when issuing credit in your name.

    TransUnion:
    1-800-680-7289
    www.transunion.com
    Fraud Victim Assistance Division
    P.O. Box 6790
    Fullerton CA 92834-6790

     

    Equifax:
    1-800-525-6285
    www.equifax.com
    P.O. Box 740241
    Atlanta, GA 30374-0241

     

    Experian:
    1-888-EXPERIAN (397-3742)
    www.experian.com
    P.O. Box 9532
    Allen, TX 75013

  3. Other Financial Institutions: In addition to contacting Eagle Valley Bank, contact any of your other banks or credit issuers. Banks can monitor your accounts for any unusual activity and credit card companies can investigate any unauthorized transactions. Be sure to have new credit cards issued with new numbers and security codes.
  4. Federal Trade Commission (FTC): File a complaint with the FTC by calling the Identity Theft Hotline, toll-free at 1-877-ID THEFT (438-4338).
  5. Law Enforcement Authorities: Be sure to file a report with your local police department. You should also contact your local United States Postal Service office if you believe that mail has been stolen from your mailbox.
  6. Social Security Administration: If your Social Security number has been stolen, contact the Social Security Administration to report the theft. Please note that the Social Security Administration takes no special action when a Social Security number has been stolen.

Be sure to keep copies of all reports and contacts. This will help you create a paper trail and maintain proof that the crime occurred.

For More Information regarding Identity Theft and Fraud

Feel free to contact any one of our locations for more information on Identity Theft and Fraud or visit one of the following non-profit websites which are excellent sources of information: